Unit21 allows agents to create alerts manually for impromptu investigations. These are alerts not triggered by a Rule or Verification Workflow.
A manually created alert has all the expected data associated with an alert generated by a rule or verification workflow.
- Navigate to Alerts.
- Click the + Create Alert button:
- This will open a new page with information an agent must fill in to create a new alert:
- Fill in the sections accordingly (at minimum, fill in the required information - items such as the checklist or documents can be added after the alert has been created):
- When you are done, click the Create Alert button.