Subdispositions allows for more specific labeling.

Each subdisposition requires options. For example, the disposition "CLOSED" could have the subdisposition "REASON", with the options and "FALSE POSITIVE".

Subdispositions are configured in the Subdispositions tab of a workflow button. When they are set, the options show up in a dropdown when the agent runs the button action.

Dispositions-2.png

Dispositions-4.png

Was this article helpful?
0 out of 0 found this helpful