To setup dispositions:
- Go to the Workflows > Dispositions tab in your Dashboard:
By default, all of your dispositions will be unknown.
- Click + Create Disposition:
- Name the disposition and choose a category:
- Click Create Disposition:
If you want to edit an existing disposition, simple click the edit button it the ... menu.
Please note that any updated name or classification in your system will affect all existing cases and alerts.