Quick Overview:
Detailed Overview:
Since there can be thousands of alerts, you can use our filter system to refine your search for a specific alert.
- To access alerts, simply go to the Alerts page on your Dashboard:
- You can use the filter to find alerts by:
- Tags - Alerts with specific tags
- Rules - Alerts triggered by specific rules
- Status - Alerts that are `OPEN` or `CLOSED`
- Creation Date Range - When the alert was created
- Minimum USD - The minimum amount the alert must involve
- Maximum USD - The maximum amount the alert must involve
- Disposition Date Range - When the alert was dispositioned
- Entity ID - The related entity
- Alert name - The name of the alert
- Alert type - `TM`, `KYC`, `CAR`, `MANUAL`, `CHAINALYSIS`
- Source - Alerts that are `INTERNAL` or `EXTERNAL`
- Disposition
- Subdisposition / Subdisposition options
- Alert Queues - Alert queue the alert was assigned to
- Alert Score - Severity of the alert
- You can also search for alerts using Custom Data. The custom data filter supports the following operators `In`, `Not In`, `Equal`, `Not Equals` so that you can fill in logic such as search for an alert where the transaction custom data is `location:US`:
Administrators that have access to the Admin tab have additional filters:
- Agents - Specific agent working the alert
- Teams - Specific team working the alert (as they relate to queues)